1 CEU Cat 3 - The New Customer Satisfaction Paradigm: What Customers Expect From You Right Now

The New Customer Satisfaction Paradigm: What Customers Expect From You Right Now

1 CEU Cat 3

Rich Kizer & Georganne Bender,Consumer Anthropologists

Your funeral home has an ambiance, a palpable personality that translates into what a customer experiences from the first moment of contact. Whether they find you on social media, online, Yelp or walk in your front door, the customer experience must be consistent. And consistently good.

OCI Course #: 6000076750 (1hr)