WEBINAR: Navigating Through Conflict, 1 CEU Cat 1

WEBINAR: Navigating Through Conflict

1 CEU Cat 1 (Wisconsin and OCI (Preneed Insurance Con Ed)

Presented by: Mary Andres Russell, Professional Development Director, Matthews Aurora

Due to the rise in divorce and single-parent families, the American family is more complex than ever before. Funeral directors report increasing conflict, tension and disagreements during the arrangement conference. This insightful seminar provides strategies and skills for navigating through difficult conversations with courage and tact and helping families resolve conflict.

You Will Learn:

• How to create a safe environment for open discussion
• Skills for diffusing situations before they get out of hand
• Techniques for remaining calm and restoring dialogue
• Engaging the family in problem solving
• The steps for discovering a path forward
• Finally, participants will practice learned skills