View the recording of the November 2 session, The New Customer Satisfaction Paradigm: What Customers Expect From You Right Now. You can watch the recording anytime that works with your schedule. The recording will be available for purchase until December 31, 2020.
1 CEU Cat 3
Rich Kizer & Georganne Bender,Consumer Anthropologists
Your funeral home has an ambiance, a palpable personality that translates into what a customer experiences from the first moment of contact. Whether they find you on social media, online, Yelp or walk in your front door, the customer experience must be consistent. And consistently good.
Viewing the recording will count as an at-home study credit only.
Member Fee - $20
Non Member Fee - $40
WISCONSIN FUNERAL DIRECTORS ASSOCIATION
5329 FAYETTE AVE
MADISON, WISCONSIN 53713
(608) 256-1757 | FAX: (608) 646-7631
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All Rights Reserved.